All orders are sent in discreet packaging with the ‘from’ label reading: MCA Online
We offer same day post on all orders placed by 10am EST (Sydney time). Our two postage options are below:
$6.95 Flat rate
|Estimated 3-7 Business days after dispatch.|
$9.95 Flat rate
|Estimated 1-2 Business days after dispatch.|
* Please note: if you live in a very remote area, delivery could take up to 10 business days.
What if I’m not home when my parcel is delivered?
All our parcels are sent as ‘Signature on delivery’. If you are not at home to receive and sign for your parcel, it will be taken to your local post office and you will need to collect it from there. If you do not think you will be home to receive the parcel and would like it left somewhere safe at your home, you can provide instructions in the comments section during the checkout process. In this instance, the parcel will be left in your nominated area and a signature will not be required*.
Please keep the instructions brief and ensure that the location you choose to have your parcel left is out-of-sight and weather.
Please note: We will write your instructions on the parcel, however, this is at your own risk and we cannot guarantee that the delivery driver will follow them. We also cannot be held liable for lost orders.
Alternatively, you can register for an Australia Post ‘parcel locker’ at your local post office. This service allows for 24/7 parcel pick up, so you can collect your parcels at a time that suits you. More information on this service can be found here: https://auspost.com.au/receiving/alternative-delivery-addresses/use-a-247-parcel-locker
*This is the general Australia Post policy. Some post offices and post personnel may operate differently from time to time.
Incorrect delivery address
Please ensure you provide us with the correct delivery address. Menstrual Cups Australia cannot be held liable for any items lost due to an incorrect delivery address being provided during checkout.
Please note: If a parcel is returned to us due to the customer providing an incorrect delivery address, we will refund the product cost less the $10 RTS (return to sender) fee charged by Australia Post.
If an order is returned to us as undeliverable
If a parcel is returned to us due to incorrect details or no response to a calling card, we will refund the product cost less the $10 RTS (return to sender) fee charged by Australia Post.
Unfortunately, at this time we are unable to ship orders outside Australia.