All orders are sent in discreet packaging with the ‘from’ label reading: MCA Online
We offer same day post on all orders placed by 10am EST (Sydney time). Our two postage options are below:
$5.95 Flat rate
|Estimated 3-7 Business days after dispatch.|
$9.95 Flat rate
|Estimated 1-2 Business days after dispatch.|
* Please note: if you live in a very remote area, delivery could take up to 10 business days.
What if I’m not home when my parcel is delivered?
Australia Post no longer ‘safe drop’ parcels. This means that rather than taking your parcel to your nearest post office if you are not home at the time of delivery, they will leave it in a spot they deem to be safe. For this reason, we recommend adding a note to your order if you would like it left somewhere specific.
Please keep the instructions brief and ensure that the location you choose to have your parcel left is out-of-sight and weather.
Please note: We will write your instructions on the parcel, however, this is at your own risk and we cannot guarantee that the delivery driver will follow them, and we cannot be held liable for lost orders.
Alternatively, you can register for ‘parcel collect’ at your local post office. This is a free service that allows for over-the-counter parcel pick up. More information on this service can be found here: http://austpost.com.au/parcel-collect
This is the general Australia Post policy. Some post offices and post personnel may operate differently from time to time.
Incorrect delivery address
Please ensure you provide us with the correct delivery address. Menstrual Cups Australia cannot be held liable for any items lost due to an incorrect delivery address being provided during checkout.
Please note: If your parcel is returned to us due to the supply of an incorrect delivery address, we will refund your invoice cost minus $10 for the postal charges we incur due to the RTS (return to sender).
If an order is returned to us as undeliverable
If a parcel is returned to us due to incorrect details or no response to a calling card, we will refund your invoice cost minus $10 for the postal charges we incur due to the RTS (return to sender).
Unfortunately, at this time we are unable to ship orders outside Australia.