Shipping 2015-06-03T13:29:30+00:00

Shipping Information

All orders are sent in discreet packaging with the ‘from’ label reading: MCA Online

We offer same day post on all orders placed by 2pm EST (Sydney time). Our two postage options are below:


 

small regular post truck iconFREE regular shipping
on orders over $50
Estimated 3-7 Business days after dispatch.
small express post truck iconExpress Post
$7.00 Flat rate
Estimated 1-2 Business days after dispatch.

* Please note: if you live in a very remote area, delivery could take up to 10 business days.


 

What if I'm not home when my parcel is delivered?

As of 30th June 2014, Australia Post no longer ‘safe drop’ parcels. This means that rather than taking your parcel to your nearest post office if you are not home at the time of delivery, they will leave it in a spot they deem to be safe. For this reason, we recommend adding a note to your order if you would like it left somewhere specific.

Please keep the instructions brief and ensure that the location you choose to have your parcel left is out-of-sight and weather.

Please note: We will write your instructions on the parcel, however, this is at your own risk and we cannot guarantee that the delivery driver will follow them, and we cannot be held liable for lost orders.

Alternatively, you can register for ‘parcel collect’ at your local post office. This is a free service that allows for over-the-counter parcel pick up. More information on this service can be found here: http://austpost.com.au/parcel-collect

This is the general Australia Post policy. Some post offices and post personnel may operate differently from time to time.

Incorrect delivery address

Please ensure you provide us with the correct delivery address. Menstrual Cups Australia cannot be held liable for any items lost due to an incorrect delivery address being provided during checkout.

Return to sender

If an order is returned to us as undeliverable (eg. due to incorrect details or no response to a calling card), we will contact you to check all details and preferred postage method and then re-send your oder for an additional fee of the actual postage cost.

International delivery

Unfortunately, at this time we are unable to ship orders outside Australia.