Privacy Policy - Menstrual Cups Australia Online

Privacy Policy

TTL Group Pty Ltd T/A Menstrual Cups Australia Online (MCA Online) ACN 50613309747 is committed to respecting the privacy of your personal information. This website Privacy Notice explains our policy for dealing with personal information that we collect through our website under the domain name ‘menstrualcupsaustraliaonline.com.au’ (Menstrual Cups Australia Website)

Throughout this Privacy Notice, we refer to your “personal information” which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your home address and home telephone number are examples of personal information. We will post any changes to this Menstrual Cups Australia Privacy Notice on this website, so we encourage you to check this Site Privacy Notice from time to time.

Information collected

The information about you which we may collect through the Menstrual Cups Australia Site includes any messages or comments you submit to us via this website. This includes:

  • any details you provide to us as part of a payment process;
  • any messages or comments you email us which may include personal information such as your name and email address;
  • information collected when you participate in an online survey or provide a product review; and
  • your email address if you subscribe to our newsletters or mailing lists.

You may browse through information-only areas of the Menstrual Cups Australia Online site without providing any personal information to us. However, we may not be able to provide the full range of services through this site if we are not provided with the information outlined above.

Menstrual Cups Australia respects the privacy of all current and prospective customers. If you do not wish to receive communication (via mail, email or phone) from us, please call mob: 0407 275 241.

Cookies

Like many websites, the Menstrual Cups Australia Online site may use “cookies” which store some information on computers accessing this site. Cookies may be used by us for a variety of purposes. For example, we may use cookies to recognise a computer which has previously visited this website and customise the site according to previous preferences and site behaviour. Cookies may also be used to manage security and store information about the type of browser being used. With most Internet browsers, users can erase cookies from their computer, block all cookies, or receive a warning before a cookie is stored. However, some parts of the Menstrual Cups Australia Online site may not function fully for users that disallow cookies.

In common with many websites we may also collect aggregated information which tells us about visitors to the Menstrual Cups Australia Online site but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of this website are most commonly accessed. This information is used by us to help to administer and improve this site.

Product reviews

Customer email addresses are held and linked to any sale made through Menstrual Cups Australia Online. Menstrual Cups Australia Online may enlist the use of an independent third party agency to contact customers for the sole purpose of collecting product and store service reviews. Menstrual Cups Australia Online will provide the third party with Consumer Details for all relevant transactions within a period of one month of the transaction date.

The consumer details will be used to send one email only asking for Feedback. No further contact will be made with any Consumer except:

  1. with the previous written consent of Menstrual Cups Australia Online and/or the Consumer;
  2. as required by law or by any court, tribunal or administrative body of competent jurisdiction; and/or
  3. to inform the Consumer of a response Menstrual Cups Australia Online has made to his/her comments; and/or
  4. for the purpose of satisfying obligations under the third parties Terms and Conditions.

When writing a review the customers name and/or email address will still be visible to Menstrual Cups Australia Online via the website administration dashboard even if it is set to publish anonymously. These details will not be visible on the website unless the customer has provided permission to do so. The third party review plugin does not read through or edit contribution added to the website.

Customers are able to leave independent product reviews about their purchases which are entirely subject to review by Menstrual Cups Australia Online for appropriate language and legitimacy.  Upon leaving a product review the customer can choose whether to leave their first name, initials, or remain anonymous on the website. Menstrual Cups Australia Online may from time to time contact a customer directly regarding their submitted review in order to provide improved customer service, or resolution to a product or service problem or complaint. These reviews remain the property of Menstrual Cups Australia Online who subsequently own the copyright for them, and the reviewer accepts that they may be used for promotions, advertising, quoted in social media and use on the Menstrual Cups Australia Online website and blogs.

Use and disclosure of information

In addition to providing our products and services to you, we may use or disclose personal information that we collect about you:

  • to provide you with promotional information – in accordance with privacy laws – about our products and services;
  • for administrative purposes including research, planning, service development, security and risk management;
  • where a third party acquires or wishes to acquire, or makes inquiries in relation to acquiring, an interest in Menstrual Cups Australia Online, or
  • to the extent that we are required or authorised by law to do so.
    We may use and disclose aggregated non-personally identifying information collected through this website as part of our process of constantly improving the Menstrual Cups Australia Online site and services and products.

How we handle email and “Contact us” messages

Menstrual Cups Australia Online may preserve the content of any email, or “Contact us” or other electronic message or form, that we receive. Any personal information contained in those messages will only be used or disclosed in ways set out in this Privacy Statement. The message content may be monitored by our service providers or Menstrual Cups Australia employees for purposes including trouble shooting, compliance, auditing and maintenance, or where email abuse is suspected.

Links

The Menstrual Cups Australia Online website may contain links to external websites. Menstrual Cups Australia Online cannot guarantee the terms, fairness or acceptability of the privacy policy of any external website or data collection agency, nor is it responsible for the privacy practices of those websites. Menstrual Cups Australia Online encourages you to read the privacy policy of any external website prior to using any services or buying any products offered therein.

Security

We use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Access to information

If you wish to request access to any personal information which we hold about you as a result of our information collection practices outlined in this Menstrual Cups Australia site Privacy Notice, please contact us. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it.

Contact details

If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, please contact us.

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