Your first pair of WUKA period pants has a 100% Satisfaction Guarantee, which means you can exchange your first pair to another size or get a full refund within 40 days of purchase. If you buy more than one in an order, you can exchange the set for another size if they don’t fit.
Returning an unopened package
To be eligible for a return and refund on WUKA items, your item must be unused and in the same condition that you received it. It must also be in the original packaging unopened.
Returning an opened package
If your package has been opened and/or you have worn your underwear and wish to exchange it for a different size please send it back to us washed and clearly marked or identified as worn. Please note that the refund or exchange will only apply to one item that has been tried/worn. Any other items in the order must be unopened and unworn.
We offer a full refund for one item within 40 days of purchase to allow you to try our underwear hassle free. This covers one piece of underwear per customer. We will exchange any underwear for up to 40 days after purchase. If you buy more than one underwear, only one item is refundable or exchangeable, the rest are exchangeable only.
How to return an item for refund or exchange:
1. Send your package to our returns address
Our return address is: MCA Online, PO Box 103, Latrobe, TAS 7307
2. Email [email protected] to let us know if you need an exchange or refund.
Note: To complete your return, we may require a receipt or proof of purchase if we find our records are not sufficient.
The returning of an item/s is the responsibility of the customer until it has been received by MCA Online. No postage and/or delivery charges from the original order will be refunded. Return postage costs are the responsibility of the customer. We recommend getting an Australia post tracking # for the parcel you are returning, as we cannot guarantee that we will receive your returned item.
This refund or exchange policy lasts 40 days from the date of purchase. If 40 days have gone by since your purchase, unfortunately, we cannot offer a refund or exchange.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 10 days.
Underwear is the wrong size:
You can exchange for a different size for free up to 40 days after purchase, that includes multi-packs.
Follow the same process and return your underwear to MCA Online and notify us [email protected] of the size you would prefer.
We pride ourselves ensuring all items are sent out in perfect condition however in the rare event that you have received a faulty item, we will rectify the problem immediately.
Send us an email at [email protected] with the following information:
- Your order number.
- The name of the item that is damaged.
- A description of the damage.
- Photographic evidence of the damage.
If your parcel was damaged during delivery, please take and keep photographic evidence of this.
Once we have received your returned item/s, we will organise shipment of your exchange. Depending on where you live, the time it may take for your exchanged product to reach you may vary.