Ruby Cup Money Back Guarantee | MCA Online

Ruby Cup Money Back Guarantee

Ruby Cup Satisfaction Guarantee

Still unsure if a menstrual cup is the right decision for you? Ruby Cup offer a 120 day money back guarantee. This is one of the most generous guarantees offered by a menstrual cup company, and gives you 4 calendar months to try your new Ruby Cup to make sure it is the best fit for you! If you are having difficulties with your menstrual cup and the Ruby cup user guide doesn’t help, you can always get in touch with us or Ruby Cup direct (rubycares@rubycup.com) for further guidance on how to use your menstrual cup.

If you decide that you would still like to exchange or return your Ruby Cup, you can do so within 120 days, no questions asked. 

How does it work? 

If you decide that you need to change or return your Ruby Cup, you will need to:

  • Completes this return form 

  • Ruby will make contact with you to ask for a copy of your purchase receipt, showing date of purchase and price paid 

  • Ruby will provide you with an address to return your Ruby Cup to their offices in Barcelona, Spain

  • Once the returned cup has been received, the refund will be made with PayPal for the Ruby Cup purchase amount (excluding shipping fees, PayPal fees or PayPal conversion rate)

  • Please note that it is valid just once. Therefore, it is not possible to exchange a size and then get a refund at a later date.

PLEASE NOTE: The exchange and refund process is done directly through Ruby Cup and is not issued/fulfilled by MCA Online. Returned cups must be posted to Ruby Cup in Spain. If you need help with your return, please do not hesitate to contact us.

Terms and conditions

  • Valid for Ruby Cup purchases from 01/10/2020 through participating retail outlets

  • Only valid for cup purchases. The guarantee does not apply to Ruby cleans, nor any other items

  • A claim must be made within 120 days from the purchase date

For a detailed description of the reimbursement process, please visit the Ruby Cup FAQs.

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